Apple’s customer support is incredible.
I have been having an issue with the home button on my iPhone not working correctly. Sometimes it works, sometimes it doesn’t. Needless to say, it’s extremely annoying.
I went over to Apple’s Service & Repair website today and had a great experience with the repair process. Visited the site, entered my serial number and then clicked for Apple to “call me now”. Entered my phone number and appleid and password. A few moments later, my phone rang with a friendly customer support rep located just north of me in Savannah, GA (not India or anywhere else).
I explained the situation and in less than 10 minutes, she had setup an express repair order. According to the representative, I’ll have a new iPhone overnighted to me and in my hands tomorrow. (no cost to me… other than the AppleCare warranty I purchased over a year ago)
So in less than 30 minutes from the time I decided to contact them, I had spoken to a rep and have a new phone on the way. Thats how support should work everywhere.