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The Psychological Tricks Behind Apple’s Service Secrets
Sebastian Bailey, forbes.com

The secret’s out. Apple’s Genius Bar techies are psy­cho­log­i­cal nin­jas, pro­grammed to max out your cred­it card. At least, that was some peo­ple’s reac­tion when Apple’s ‘Genius Train­ing Stu­dent Work­book’ was leaked last week.

Far from…

Great article on Apple customer service.

Wisdom on goals from Entreleadership (Taken with instagram)

“all snug in their beds…” (Taken with instagram)

Tonight we left Santa with a slice of Jesus’ birthday cake. (Taken with instagram)

Thanksgiving dinner, take 2. (Taken with instagram)

The house now has its Christmas best on, with a whole weekend ahead to enjoy. Thankful. (Taken with instagram)

Yummy (Taken with instagram)